Effective Date: 19/03/2025 At alexbedford.co.uk, we offer digital products that are instantly accessible upon purchase. Due to the nature of digital goods, all sales are final, and we generally do not offer refunds. Please read our policy carefully before making a purchase. 1. No Refunds on Digital Products Once a digital product has been purchased and delivered (via download, email, or access link), we do not provide refunds or exchanges. This is because digital products cannot be returned like physical goods. 2. Exceptions for Refunds Refunds may be granted under the following limited circumstances: • Duplicate Purchase: If you accidentally purchase the same product twice, we will refund the duplicate transaction. • Technical Issues: If you experience a technical problem that prevents you from accessing or using the product, and we are unable to resolve the issue within 7 days. • Incorrect Product Delivery: If you receive the wrong digital product, we will either provide the correct item or issue a refund. To request a refund under these exceptions, you must contact us at [email protected] within 7 days of purchase, providing proof of the issue (e.g., screenshots, error messages). 3. Unauthorized Purchases We are not responsible for unauthorized purchases made using your payment method. If you believe your payment method was used fraudulently, please contact your bank or payment provider. 4. Chargebacks & Disputes If you initiate a chargeback without contacting us first, you may be permanently banned from future purchases. We encourage you to reach out to us directly so we can resolve any concerns. 5. Contact Us If you have any questions about our refund policy, please contact us at: alexbedford.co.uk Email: [email protected]